Network Operations Coordinator

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!  
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.

JOIN THE HOME TEAM

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k + Match, HSA, and more!

WHAT WE’RE OFFERING

The Network Operations Coordinator plays a vital role in supporting the Network Operations and Engineering teams by coordinating workflows, managing documentation, and ensuring data accuracy across key systems. This position is essential to the successful execution of network maintenance activities, service delivery initiatives, plant records management, and long-term infrastructure planning.

Reporting to the Network Operations Manager, the Coordinator is responsible for documenting and organizing activities that support the operation and growth of a next-generation core network delivering voice, high-speed internet, digital IPTV, and carrier-grade Ethernet services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

Updates & Reporting

• Maintain project tracking tools (e.g., Smartsheet), including data entry, task updates, and status reporting.

Maintenance & Coordination

• Coordinate and document scheduled maintenance and network projects to ensure timely execution and clear communication.
• Support the scheduling, tracking, and follow-up of planned maintenance events and outage notifications.
• Assist with network performance analysis, capacity planning, and incident response coordination.

Network Reliability Metrics

• Compile and maintain reports on network reliability and key performance indicators (KPIs).

Optic Management

• Track and manage internal requests for optical components and address additions using internal tools and workflows.

Plant Records

• Help maintain and update network records in the SDP to ensure accuracy and consistency.

Support & Documentation

• Provide administrative and project support, including maintaining project schedules and tracking tasks.
• Collaborate with engineering and operations teams to complete documentation for network changes and upgrades.

WHAT YOU BRING: 

• Associate’s degree in Business Administration, Telecommunications, or a related field; or equivalent experience.
• 1+ years of experience in an administrative, operations, or project support role (telecom or utilities industry preferred).
• Basic understanding of telecommunications terminology or a demonstrated interest in learning network infrastructure.
• Strong organizational skills with excellent attention to detail and accuracy.
• Proficiency in Microsoft Excel, Smartsheet, and other cloud-based productivity tools.
• Ability to follow procedures, maintain accurate records, and communicate effectively with cross-functional teams.
• Advanced computer skills, including proficiency in word processing, email, and general hardware/software use. Ability to touch-type at 35+ WPM required.
• Valid Tennessee driver’s license and a satisfactory driving record.
• Familiarity with telecommunications BSS/OSS systems.
• Experience with fiber plant records, mapping tools, or plant record management platforms.
• Experience with Innovative Systems, SDP, or telecom address validation tools is a plus.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a full-time, on-site position based out of our Chapel Hill, TN, office. 

WHO WE ARE

United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:

We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.