Operations & Programs Administrator

Operations & Programs Administrator
Franklin Tomorrow | Franklin, TN
About Franklin Tomorrow
Franklin Tomorrow is a community visioning nonprofit serving those who live, work, and play in Franklin, Tennessee. Our mission is to engage the community, foster collaboration, and advocate for a shared vision for the future of Franklin—one that promotes a robust economy, vibrant neighborhoods, and a distinct character driven by great people.

Position Summary
The Operations & Programs Administrator is a dynamic, detail-oriented team member responsible for the seamless coordination of programs, events, marketing, and administrative functions. Reporting directly to the CEO, this role supports the organization’s day-to-day operations and works closely with board members, volunteers, sponsors, and community partners.
This personable and professional individual plays a key role in delivering high-quality public events, fostering meaningful relationships with key stakeholders, maintaining efficient internal systems, and actively enhancing Franklin Tomorrow’s presence and reputation within the community. Key Responsibilities
Event & Programs Coordination

• Plan and coordinate logistics for recurring and special events, including venue booking, AV needs, catering, check-in, and post-event evaluation.
• Manage event registration platforms and promotional communications (invitations, social media, email campaigns, etc.).
• Collaborate with volunteer committees, speakers, sponsors, and vendors to ensure smooth event execution.
• Oversee sponsor onboarding and deliverables, including logo recognition, signage, and post-event acknowledgments.
• Support the CEO in identifying opportunities for new programs and community engagement efforts.

Marketing & Outreach

• Create and schedule engaging social media content across platforms, e.g., Facebook, Instagram, LinkedIn, to promote events and initiatives.
• Design flyers, graphics, and other digital/print collateral using Canva and other software programs.
• Draft and distribute e-newsletters and event promotions using an email marketing platform (e.g., Eventbrite and EMMA).
• Help maintain and update website content.
• Ensure branding consistency across materials, presentations, and public-facing content.
• Track and analyze engagement metrics to help inform communication strategies.

Operations & Administration

• Maintain organizational calendars, documentation, and office inventory
• Prepare agenda, meeting minutes, communications, and materials for Board and committee meetings
• Coordinate and maintain financial tracking, budgeting support, and reporting in support of the CEO, Treasurer, and external bookkeeping support.
• Maintain donor management system and support donor acknowledgments and reporting.
• Provide general administrative support and perform other duties as assigned.

Preferred Qualifications

• Highly organized with the ability to manage multiple projects and deadlines.
• Strong background in event coordination, communications, and nonprofit operations.
• Proficient in Microsoft Office Suite, Adobe, Google Workspace, Zoom, and WordPress, with experience using Canva and various email marketing tools.
• Familiarity with donor management systems (e.g., Kindful) and basic financial processes such as online payments and reporting through Stripe.
• Knowledge and involvement of Franklin and Williamson County is a plus.

Key Skills & Attributes

• Personable and professional with excellent written and verbal communication skills, strong attention to detail in visual and written materials, and a customer service-oriented mindset.
• Team-oriented with a community-first mindset and a desire to support local impact.
• Integrity, discretion, and professionalism when handling sensitive or confidential information.
• Problem-solving and self-direction with the ability to quickly adapt as needed.
• Willingness to work flexible hours, including early mornings, evenings, and occasional weekends.

Working Environment & Requirements

• Must be able to lift up to 25 pounds and stand for extended periods of time during events.
• Reliable transportation required.
• This is a full-time, in-office role based in downtown Franklin, TN.
• Salary is commensurate with experience and qualifications. Franklin Tomorrow offers a collaborative downtown office environment, business casual dress, and free nearby parking.
• Benefits include health insurance, health savings account and paid time off.

To Apply:
Email a cover letter and resume to resumes@franklintomorrow.org.
NO PHONE CALLS
Learn more about our work at www.franklintomorrow.org.
Franklin Tomorrow is an Equal Opportunity Employer.