Manager, Contracts
As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA® Vision, our growth and expansion plan for the airport, at BNAVision.com.
Hiring Process:
- Apply online
- Interview(s)
- Offer
- Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
- Onboarding
Benefits:
- Deferred compensation plans
- Educational Assistance
- Health, Dental, Vision, Life, Disability Insurance
- Health Screenings
- Paid Holidays
- Annual/Bereavement/Military Leave
Accepting Applications until filled.
Starting Salary Range $70,176 - $95,477
Job Summary: The Contracts Manager is responsible for managing and providing oversight of various Maintenance department contracts to provide the airport with seamless execution of successful contracts including overseeing and evaluating contractor performance against performance standards and contract terms, reviewing daily operations, planning and ongoing review of performance, adjusting as needed and acting as a liaison between internal and external customers for contract specific requests related to the contracts. Other responsibilities include managing assigned Assistant Coordinators, planning work for airport activities, ensuring accurate and timely completion of work, effectively communicating with internal and external business partners of ongoing project/contract work, updating scheduling, status, progress and payment of work.
Essential Job Duties:
- Manages specified major maintenance service contracts which can include custodial services, landscaping, conveyance equipment, waste removal, fencing, pest control, Passenger Boarding Bridges/Baggage Handling System and other operations and maintenance needs as directed.
- Supervises Assistant Maintenance Coordinators as assigned. This includes Bi-Annual performance reviews and all supervisory duties.
- Responsible for the daily inspection and monitoring of all work performed under a maintenance service contract to ensure compliance with Contract requirements.
- Conducts daily review of assigned contract areas to track performance and equipment deficiencies.
- Measures contract performance using Key Performance Indicators (KPIs). Actively assesses KPI and liquidated damages deductions to monthly contractor invoices.
- Reviews assigned contract weekly Operation and Inspection Reports for work performed and inspected the previous week and work that is planned for the next week.
- Ensures assigned contracts are adequately staffed with trained employees to perform all services outlined in the scope of service to MNAA standards.
- Drafts weekly non-compliance letters/notices of deficiency/requests for correction to assigned contractors, as needed.
- Prepares monthly reporting to track potential trends of non-compliance discovered during the calendar month. Drafts letters to Contractors regarding trends tracked to establish a plan of action for correction.
- Conducts weekly/monthly contract meetings with contractors to discuss staffing plans, work in progress, contract compliance issues and any adjustments required to ensure contractor performance in accordance with MNAA’s standards.
- Prepares quarterly summary report for Purchase Order status/reconciliation on assigned contracts for submission and review by the Maintenance Management Team.
- Develops and analyzes computerized maintenance management system (CMMS) reports and operational data to make improvements to contract performance, reliability, and operating cost.
- Develops process and procedures for assigned contracts, as needed. Updates current process and procedure to ensure efficiency and contract compliance in conjunction with other internal business partners.
- Develops and implements contract compliance tracking tools to ensure contractor services are rendered timely and to scope of work specifications.
- Ensures contractor compliance with contract required reporting (weekly, monthly, quarterly and annual).
- Actively oversees all budgetary aspects of assigned contracts funding. Works with Procurement department and prepares all required internal documentation to properly fund Purchase Orders and create Purchase Requisitions.
- Assists with drafting scopes of service for current Contracts and those submitted for a Request for Proposal bid process.
- Ensures contractors submit list of chemicals and description of implementation and quantity of chemicals used in the performance of the contract, along with Safety Data Sheets for each chemical or product.
- Participates in contract review meetings with Maintenance Leadership.
- Works with other internal business partners to hold contractors accountable for damage caused while performing contract scopes of service.
- Works with internal and external business partners for contract specific requests relating to janitorial, landscaping, baggage handling, passenger boarding bridges, conveyance equipment, waste removal, or AOA fencing/gate needs.
- Ensures vendor/contractor oversight, quality control and contract evaluation meets the project and/or scope requirements.
- Assists with planning work and assuring that the work is completed.
- Recommends plans of action to correct maintenance deficiencies, as they arise. Informs Maintenance Management team and internal business partners of issues within the contract.
- Evaluates the workload between teams and assists with project management.
- Completes punch walks/contractor walks as needed to ensure projects meet MNAA Maintenance standards.
- Assists teams with purchase requisition approval, equipment, supply sourcing, and the budgeting process.
- Develops monthly reports and other documents, such as budgets, maintenance statistics, contractor payments, and contractor-related inventory.
- Inputs new assets into CMMS and ensures proper financial coding and PM schedule.
- Collaborates with the Purchasing department to obtain bids for projects exceeding a specified financial threshold in accordance with procurement guidelines.
- Maintains frequent and open lines of communication with key stakeholders, including airlines, tenants, the Transportation Security Administration (TSA), and other MNAA staff.
- Reviews and approves correct contractor invoicing.
- Creates documentation for finance to set up billable work orders and documentation for invoice processing.
- Attends meetings to maintain airport operation awareness, represents Maintenance Management, as required.
- Carries out supervisory responsibilities in accordance with the Authority's policies and applicable laws. Responsibilities include interviewing, hiring, coaching/mentoring staff, planning and directing work, appraising performance, termination recommendations and resolving problems.
- Participates in maintenance department daily operations and responds to after-hour calls.
- Assists with snow equipment preparation, involved in the coordination and successful execution of needed services during winter events (snow, sleet, ice).
- Maintains regular and on-time attendance.
- Supports MNAA’s commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
- Performs other duties as assigned.
Knowledge, Skills, Abilities and Other Characteristics:
- Facility Maintenance: Knowledge of the policies, procedures, materials, tools, and methods for facility maintenance.
- Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
- Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
- Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
- Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
- Proficient in Microsoft Office.
- Attention to Detail: Is careful about detail and thorough in completing work tasks.
- Supervision of Personnel: Skill in supervising and managing others, including planning work, providing direction, motivating workers, and identifying the best workers for the job.
- Presenting: Skill in developing and delivering presentations, both oral and written, to groups of varying size.
- Written Comprehension: Ability to read and understand information and ideas presented in writing.
- Written Expression: Ability to use words and sentences in writing so others will understand.
- Learning: Displays a willingness to quickly acquire knowledge relevant to the job.
- Dependability: Acts reliably and responsibly with others.
- Initiative: Displays a willingness to take on responsibilities and challenges.
- Understands business implication of decisions; Upholds organizational values and completes tasks correctly and on time.
- Judgment and Decision Making: Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Professionalism: Demonstrates professional behavior and appearance in all situations.
- Ethical Behavior: Consistently displays ethical behavior.
- Communicating effectively in writing as appropriate for the needs of the audience.
- Completes logs and reports
- Completes special projects
- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Managing one's own time and the time of others.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.
Qualifications:
Required:
- Bachelor's degree in a related field with 2 years of contract management experience OR In lieu of education, 4-7 years of contract management experience.
- 2-4 contract management experience
- Valid CLASS D Driver's License.
Preferred:
- 4-7 years medium to large commercial facilities maintenance management experience.
- Certified Member (CM) of the American Association of Airport Executives (AAAE)
