Real Retention Strategies That Work (Small Business Workshop)

• Why top-down engagement tools and emoji-based feedback systems are failing to connect with hourly workers
• How to build authentic connections in an increasingly disconnected workplace
• Creating meaningful employer-employee relationships that resonate with the new generation of workers

Meet Mary Pillow Thompson
Entrepreneur | Workforce Innovator | Gen Z Translator

• Founder of foh&boh, a game-changing hiring platform for restaurants and retailers (recently acquired)

• Current CEO of Zignyl, using AI (Zigy) to streamline operations, empower teams, and boost profitability for B2C businesses

• 20+ years of experience across wholesale and storefront operations

• Known for turning complex workforce challenges into relatable, actionable strategies

• Passionate about helping business owners understand and engage with Gen Z—what they value, how they communicate, and where they spend time online

• Brings a witty, engaging speaking style that energizes and equips entrepreneurs for modern managemen