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Residency Counselor

The Heritage at Brentwood
Job Description

The Heritage at Brentwood is senior independent living at its finest, with the most comprehensive package of services, amenities, and long-term security available. Our community is located on 48 acres in Brentwood, TN just off I-65 at Concord Road.

We are looking for outstanding people to join our team and work in a rewarding environment. In our community you really get to know our residents. We believe in our people and in work/life balance with flexible scheduling.

The Residency Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Residency Counselor manages the sales process from inquiry to residency by effective representation, negotiation and promotion of the community to the individual consumer and influencers.

1. Meets and exceeds personal sales expectations
2. Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations based on key information provided.
3. Negotiates obstacles and issues by understanding client needs and collaborating with community management.
4. Effectively responds to new inquiries in a timely manner.
5. Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames.
6. Utilizes CRM (Salesforce) effectively by promptly inputting data and uses the system to manage assigned lead base.
7. Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc.
8. Staffs the office to meet business needs which occasionally include evenings, weekends and holidays.
9. Communicates with key influencers to facilitate a timely commitment to the community.
10. Participates in marketing events as directed by the Director of Sales & Marketing.
11. Understands and articulately represents all documents related to residency, including Residency Agreement, Disclosure Statement, etc.
12. Provides feedback to community leadership regarding information learned through the sales process that can impact strategies to grow occupancy.
13. Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
14. Implements Extraordinary Impressions™ best practices in the marketing office and influences hospitality focused environment throughout the community.
15. Maintains a professional appearance at all times.

1. A Bachelor’s Degree or equivalent. Minimum of three years of sales experience.
2. Excellent verbal and written communication skills
3. Solid presentation skills (small and large group)
4. Strong closing skills
5. Experience in all Microsoft Office Applications

We offer a comprehensive benefits package with opportunities for rewards and recognition. If you are good at your job, care about people, and want to make a better life for yourself then we want to talk to you!

Normally works in well-lit, comfortable surroundings. Must be able to concentrate with frequent interruptions. Must be able to walk for up to 75% of the workday. Must be able to tour through the entire building including the ability to push an individual in a wheelchair. Must be able to bend and stoop and be able to lift and carry up to 25 pounds independently.

The Heritage at Brentwood is a true Employer of Choice: we had no layoffs, furloughs, or reduction in hours during COVID; we value your work/life balance; and we want to provide a place where your skills and career can grow.

Visit our website:

Pre-employment criminal background check and drug screening are required.

An Equal Opportunity Employer

Please note that all employees are required to provide proof of COVID-19 vaccination, or apply for and receive an approved exemption, as a condition of employment.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year, plus benefits

Contact Information